Why do you need a copy of my referral before I can make an appointment?

Dr Jefferson reads every referral before we are able to offer you an appointment.

In some cases he may require you to get a hearing test, an MRI or trial medical therapy before your appointment.  In other cases, he may feel that your condition is better suited to another ENT in the area.

I was sent a questionnaire via email, do I have to fill it out?

Dr Jefferson sends some patients a questionnaire based on their referral.  It is strongly recommended that you fill out this questionnaire as soon as you receive it. Your answers may flag additional testing or medical therapies that Dr Jefferson may require before your initial appointment.  Filling out the questionnaire also ensures that your appointment is tailored to your individual needs.

How long will my appointment be?

Dr Jefferson’s schedule allows 20 minutes for new patients and 10 minutes for review patients.

What is your cancellation policy?

We require a minimum of 24 hours notice for any cancellations. We have an extensive waiting list of patients who are eager for an earlier appointment, and this notice allows us the time to contact them.  Without 24 hours notice being given, a non-rebatable fee of $110.00 will be charged. The same fee will apply if you fail to attend a scheduled appointment.

What if I don't have private health insurance?

There are many Ear Nose and Throat conditions that do not require surgery.  These problems can be assessed and managed in our private rooms without an operation.

If surgery is required, please visit the following link for more information:  https://entnewcastle.com.au/no-health-insurance/

What is Dr Jefferson's specialty?

As an Australian trained Otolaryngologist (ENT), Dr Jefferson is fully qualified to treat all ENT conditions.  He has a special interest in paediatric ENT.  He completed a fellowship (further training) in paediatric and adult tracheal reconstruction and complex airway surgery as well as congenital and acquired anomalies of the voice and airway.